Thank you for shopping at BRANDZLUXE . We want you to be fully satisfied with your purchase. This Refund Policy outlines how we handle returns, exchanges, and refunds for purchases made through our website brandzluxe.co.uk

1. Returns Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.

  • Returns must be requested within 7 days of receiving your order.

  • Items damaged due to customer mishandling will not be accepted.

Certain products such as sale items, accessories, or custom-made products may not be eligible for return or exchange. Please check the product details before purchasing.

2. Return Process

To initiate a return:

  1. Contact us at support@brandzluxe.co.uk with your order number and reason for return.

  2. Our customer service team will review your request and provide return instructions.

  3. Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

Please note that customers are responsible for return shipping costs, unless the item received was defective or incorrect.

3. Refunds

  • If your return is approved, a refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges and handling fees are non-refundable.

  • In case of late or missing refunds, please contact your bank or payment provider before reaching out to us.

4. Exchanges

We only replace items that are defective, damaged, or delivered in the wrong size or style.
To request an exchange, please contact support@brandzluxe.co.uk within 7 days of receiving your order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with supporting images. We’ll arrange a replacement or refund as soon as possible.

6. Order Cancellations

Orders can be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with your order, please contact us at:

BRANDZLUXE 
Email: support@brandzluxe.co.uk
Phone: 07985562977